Acewin888 Privacy Policy – User Personal Data Protection

This Privacy Policy ("Policy") is published by acewin888 and applies to all users who access or use our platform, whether through the official website, Android or iOS mobile app, or any other digital channel provided by acewin888.

Acewin888 respects the privacy of every user and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and internationally recognised industry security standards. We take seriously the trust you place in us, and our commitment is to ensure your information remains safe and is handled with integrity.

This Policy describes the types of information we collect, the purposes for which it is used, the parties who may receive it, and your choices regarding your information. If there are any material changes to this Policy, we will notify you via email or an in-platform notification.

Acewin888 collects information necessary to provide a secure, fair, and fully functioning service. The information we collect falls into three main categories:

We only collect information that is strictly necessary for the stated purposes. You are not required to provide information beyond the minimum needed for registration, though failure to do so may limit your ability to fully use acewin888's services.

Every piece of information we collect has a clear and legitimate purpose. acewin888 uses your personal data for the following purposes:

• Account management: Create and manage your account, including the KYC and identity verification processes required by law.
• Transaction processing: Process deposits, manage account balances, and securely facilitate withdrawals of your winnings.
• Platform security: Detect and prevent fraud, hacking, multi-account usage, and any suspicious activity that could compromise platform integrity.
• Customer support: Respond to enquiries, resolve complaints, and provide technical assistance to you when needed.
• Marketing communications: Send promotional information, bonus offers, and platform updates — provided you have not objected to such communications.
• Legal compliance: Fulfil reporting obligations to the relevant authorities in accordance with applicable laws.
• Service improvements: Analyse aggregated usage patterns to improve platform performance and user experience.

Protecting your personal data is an absolute priority for acewin888. We implement multiple layers of security to ensure your information is always protected from unauthorised access.

The technical security measures we use include:

• 128-bit SSL encryption: All data transmitted between your browser and acewin888's servers is encrypted using the same TLS/SSL protocol as leading banking institutions.
• Secure password storage: Your password is not stored in plain text — we use an irreversible hashing method.
• Two-factor authentication (2FA): An additional security layer that requires verification through your device for every login.
• 24/7 active monitoring: A threat detection system that operates continuously to identify and block any suspicious activity.
• Internal access controls: acewin888 staff are only permitted to access data required for their specific role, with all access logged and audited.

While we take all reasonable precautions, no system is 100% immune to threats. You also play an important role in keeping your account secure — make sure your password is strong, unique, and never shared with anyone.

Acewin888 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where we may need to share certain information with specific parties:

• Payment service providers: Transaction information is shared with payment providers such as banks and digital wallets solely to process your deposits and withdrawals.
• Technical service providers: Hosting, cybersecurity, and analytics partners bound by strict confidentiality agreements and permitted to use data only as directed by acewin888.
• Legal authorities: acewin888 will disclose required information to authorities when mandated by law, court order, or to prevent financial crimes such as money laundering.
• Change of ownership: In the event of a merger, acquisition, or asset sale, user data may be transferred to the new entity, and you will be notified in advance.

Acewin888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Preference cookies: Save your personal settings such as preferred language and display mode for a more convenient experience.
• Performance cookies: Collect anonymised data on how you use the platform to help us identify and resolve technical issues.
• Analytics cookies: Used in aggregate to understand usage patterns and improve platform content and features.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the acewin888 platform.

Under Malaysia's PDPA and acewin888's policy, you have several important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the acewin888 customer support team via live chat, available 24/7. We will process your request within 30 calendar days from the date of receipt.

Acewin888 only retains your personal data for as long as it is needed for the purposes stated in this policy, or as required by applicable laws and regulations.

• Active account data: Retained for as long as your account is active and for the required period after account closure in accordance with legal requirements.
• Financial transaction records: Retained for a minimum of 7 years in compliance with anti-money laundering (AML) requirements.
• Access and security logs: Retained for 12 months for security investigation and fraud detection purposes.
• Marketing data: Retained until you withdraw your consent or close your account.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.

Acewin888 does not provide services to individuals under the age of 18. Our platform does not knowingly collect any personal information from minors.

If we discover or become aware that we have collected information from a minor, we will take the following steps immediately:

• Immediately close the relevant account
• Delete all related information from our database
• Return any deposited funds through the appropriate process

If you have any questions, concerns, or complaints regarding how acewin888 handles your personal data, do not hesitate to contact us. Our data protection team is ready to assist you.

You can reach us via:

• Live Chat: The fastest option — available 24/7 directly within the acewin888 platform
• Support email: [email protected] (response within 1–2 business days)

For formal complaints related to data protection, you also have the right to submit a complaint to the Department of Personal Data Protection (JPDP) Malaysia if you believe your privacy rights have been violated.

This Privacy Policy was last updated on June 2026 and supersedes all previous versions. We recommend you review this page periodically to stay informed of any recent changes.